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Rental Policy
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Partyware USA Inc. Rental Policy applies to all the rental orders made at www.Partyware.us. Customers must read and accept to all the terms and conditions of this Rental Policy before making rental reservation.
Reservation Down Payment
The Reservation Down Payment of $100.00 is required to validate the Rental Reservation. This amount pays toward the rental order as part of the rent. However, it is not refundable once the reservation is confirmed. For reservations made within 30 days prior to the event date, the Reservation Down Payment is not required to be paid on reservation, instead, it can be paid together with the Rental Balance.
Rental Balance
The Rental Balance (the rent total plus shipping fee if required, subtract $100.00 of the Reservation Down Payment if paid on reservation) is due 3 weeks prior to the event date to ensure the timely delivery. This amount will be refunded fully in 3 business days if the reservation is cancelled before the items are shipped or picked up.
Security Deposit
The Security Deposit is required for all rental orders being paid via Paypal system or by Check/Money Order. This amount EQUALS to the rent total and is due 3 weeks prior to the event date to ensure the timely delivery. This amount will be refunded fully in 3 business days if the reservation is cancelled before the items are shipped or picked up. This amount will be refunded fully in 3 business days after the rental items are returned on time at no loss or damage. The late return fee will be deducted from the refund amount if late return is occurred. Full replacement cost will be deducted from the refund amount if there is any item lost or damaged upon return.
The Security Deposit is not required for the rental orders being paid with Credit Card if the Credit Card information and an authorization are submitted to Partyware USA Inc. Then all the fees(for late return and lost/damaged items) will be charged to the Credit Card instead of being deducted from the Security Deposit.
Payment Options
Paying via Paypal system (Security Deposit is required.) - Customers make payments online via Paypal system without providing the Credit Card information to Partyware USA Inc.
Paying by Check/Money Order (Security Deposit is required.) - Customers submit the payments by mail; extra 7-10 business days is required for mailing and payment processing.
Paying with Credit Card (Security Deposit is not required.) - Customers submit the Credit Card information and an authorization to Partyware USA Inc.
Reservation Confirmation
A Reservation Confirmation is sent to customer by email in 24 hours after Partyware USA Inc. receives both the reservation form and the Reservation Down Payment. Any reservation without the Reservation Down Payment is not confirmed. Instead, Partyware USA Inc. will send a Reservation Notification email. Once the Reservation Down Payment or the Rental Balance is paid, the reservation will be confirmed.
Changes to Reservation
Changes to the Rental Reservation (such as reserved item type, color and quantity) can be made only before the items are shipped or picked up. The Request of Change must be made by email only. An updated Reservation Confirmation will be sent in 24 hours after the Request of Change is received.
Cancellation of Reservation
The Rental Reservation can be cancelled only before the items are shipped or picked up. The Request of Cancellation must be made by email only. Once the reservation is cancelled, the Rental Balance and the Security Deposit, if they are paid, will be refunded fully in 3 business days; however the Reservation Down Payment will not be refunded. Cancellation can not be made if the items are shipped or picked up.
Shipping and Pickup
The rental items will be delivered 2-3 days before the event date if all the required payments are made on time. We ship the rental items to anywhere in the continental United States by the UPS, FedEx or the USPS. Customers are responsible for all the shipping cost which is usually calculated based on the items weight and shipping distance. Customers are responsible to arrange delivery reception. Signature is required on delivery. Customers must inspect immediately the delivered items, its color and its quantity. If there is any difference between the items received and the items reserved, please contact Partyware USA Inc. as soon as possible. Customers are welcome to pick up the rental items to waive the shipping cost. Pickup is available in 3 days prior to the event date in Brooklyn, NY. An appointment must be made before 7 days prior to the event date.
Returning of Rental Items
The rental items are required to be shipped for returning in 2 business days after the event date. Or they can be dropped off in 2 business days after the event date to the address they are picked up (shipped from). All the items must be un-tied and folded neatly before packing. Customers are not responsible for laundering. However, all the items must be dry and free of food or debris before packing. Any mildewed item is considered as damaged item and full replacement fee will be charged. It is imperative that all the rental items must be returned in a timely manner, or late return fee will be charged as 10% of the rental per day. Late return is counted from the 3rd business day after the event date to the return shipping postmark date. All the rental items must be returned in the same quantity and condition as when customer receives them in (i.e., no tears, rips, holes or wax stains) or full replacement cost will be charged as 2 times the rental for each item.
Partyware USA Inc. reserves the right to change the terms and conditions of this Rental Policy. Customers must read and accept to all the terms and conditions of this Rental Policy before making rental reservation. Please feel free to contact us if there is any question about this Rental Policy.
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(718) 415-2255 
